Looking to transform your after-hours strategy? Outsource your triage.
Optimization of your after-hours strategy can result in improvements across multiple facets of your organization.
Pivot to a Different After-Hours Strategy
Home health and hospice provider polls revealed several primary factors that influence the decision-making process for the after-hours care model. Call wait times and employee satisfaction were the most critical factors leading providers to make a change.
What’s most important for your agency? Is it wait time? Patient satisfaction? Nurse satisfaction? Having your goal in mind can help you prioritize which metric is most important to your organization.
Outsourcing triage can reduce costly and time-consuming nurse burnout and turnover, improve patient and caregiver experience, and realize cost savings by working with an outsourced, nurse-based, after-hours triage service.
As an extension of your team, we use a tailored approach to after-hours nurse triage by delivering compassionate clinical expertise to your patients through registered nurses.
Contact us today for an after-hours strategy session.
"When you're waiting to connect to a nurse because you or a loved one is in distress, fifteen minutes can feel like fifteen hours. We want our patients to be able to speak to a clinician as soon as they determine they need one.
"We see this partnership as necessary support for our patients and a means to lessen our clinicians' workload. As a result, our patients will be well-cared for, and our clinicians will be well-rested and able to be their best selves as they provide care."
- Tarrah Lowry, Chief Operating Officer, Trustbridge
"Last June, we handed all our after-hours calls for home health and hospice to IntellaTriage. Since then, an IntellaTriage nurse has answered the phone in less than 60 seconds on average and resolved an average of 80% of calls after hours without local administrator involvement. Our nurses and case managers are thrilled to rest at night, which has helped with retention. Plus, it has saved us money by reducing emergency room visits, which are now less than 1%. The implementation process was easy and well-executed, and we are seeing beautiful outcomes."
Rod Plunkett, VP of Population Health Management,
CommonSpirit Health at Home
HOW DOES INTELLATRIAGE HELP YOU?
By partnering with us, you can offer 24/7 telephone nurse triage. When you work with IntellaTriage, your patients’ calls are answered in less than 60 seconds, ensuring seamless, effective access to care.
Reduce Nurse Burnout
To reduce stress, burnout, and turnover, outsource your triage and shield your nurses from up to 80% of incoming calls.
Improve Patient Experience
Registered nurses answer your patient calls in under a minute; no transfers between non-nurses, callbacks, or frustrating menus.
Increase Financial Performance
Eliminate the need to staff, manage, and operate an internal call center while increasing top-line revenue with improved referral capture.