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CASE STUDY:
No More On-Call
CommonSpirit Health at Home has introduced a truly innovative after-hours strategy. To reduce clinician turnover and mitigate burnout, the organization partnered with IntellaTriage to completely replace its existing after-hours process and eliminate after-hours home health visits.
Review the case study to gain profound insights into a strategic after-hours transformation that addresses care team well-being, patient experience and population health, operational efficiency, and cost-effectiveness.
"In June of 2022, we handed all our after-hours calls for home health and hospice to IntellaTriage. Since then, an IntellaTriage nurse has answered the phone in less than 60 seconds on average and resolved an average of 80% of calls after hours without local administrator involvement. Our nurses and case managers are thrilled to rest at night, which has helped with retention. Plus, it has saved us money by reducing emergency room visits, which are now less than 1%. The implementation process was easy and well-executed, and we are seeing beautiful outcomes."
Rod Plunkett PT, DPT; AT,R
VP Population Health Management , CommonSpirit Health at Home
HOW DOES INTELLATRIAGE HELP YOU?
By partnering with us, you can offer 24/7 telephone nurse triage. When you work with IntellaTriage, your patients’ calls are answered in less than 60 seconds, ensuring seamless, effective access to care.
Improve Nurse Retention and Recruitment
To reduce burnout and turnover, and make your agency a more desirable workplace, outsource your on-call and shield your nurses from up to 100% of incoming calls.
Improve Patient Experience & Outcomes
Patients receive direct-to-nurse access in under 60 seconds. Patient outcomes depend on the quality of the visit. Unburdened nurses provide better care during the day.
Improve Financial Performance
More cost-effective than maintaining an in-house triage department, outsourcing your triage eliminates the overhead associated with staffing and training. Easily adapt to fluctuating call volumes without the hassle of finding, hiring, and training additional staff.