Transform your approach to after-hours phone triage
Reduce Nurse Burnout + Increase
Patient Satisfaction
As an extension of your team, we use a tailored approach to after-hours nurse triage by delivering compassionate clinical expertise through registered nurses. A unique blend of tailored protocols and leading-edge technology provides the best possible patient experience to hospice and home health facilities nationwide.
275K
calls triaged
annually
24/7
access to registered nurses
20+
average years of experience per RN
What is a nurse-based triage service?
A nurse-based triage service provides an outsourced registered nurse with hospice experience who takes all after-hours calls. On average, over 85% of hospice calls are made after-hours, and the after-hours triage RNs are typically able to address up to 80% of caregiver concerns during these calls. This results in a 65% workload reduction related to after-hours calls.
How does it work?
Your calls are forwarded to IntellaTriage after-hours registered nurses and we create a seamless experience by using customized greetings to your practice. All calls are answered in less than a minute by RNs who are able to order equipment, refill medications and perform other tasks using workflows tailored to your operations. Our nurses are able to reference your clinical directives, medical records and patient comments in real-time within your software. In order to ensure no gap in care or miscommunications occur, each encounter is thoroughly documented.
How does IntellaTriage help you?
Improve Patient Experience
Answer your patient calls in under a minute on average, without transfers between
non-nurses, callbacks or frustrating menus.
Reduce Nurse Burnout
Shield your nurses from up to 80% of incoming calls to reduce stress, burnout and nurse turnover.
Increase Financial Performance
Eliminate the need to staff, manage and operate an internal call center while increasing topline revenue by capturing all referrals.
Provide Quality After-hours Care
Deliver compassionate, around-the-clock care through the clinical expertise of registered nurses.
Are you ready to reduce nurse burnout and increase patient satisfaction? Request a demo today.
"I couldn’t hire even one nursing position that could be as consistent as our after-hours nurse call service. The value of the service compared to the cost is exponential. Our nurses love it. It helps us recruit for both daytime and after-hours positions and helps with retention as well.”
- Martha Mosier, VP & Chief Operating Officer
Hospice Brazos Valley