SPECIAL REPORT
ANSWERING
THE CALL
How hospice and home care agencies are battling nurse burnout and high turnover.
Learn how an emerging specialty service — outsourced after-hours triage calls handled by an experienced registered nurse — is helping providers:
- Improve nurse job satisfaction
- Reduce night rotations
- Recruit and retain talent
- Improve patient and caregiver experience
- Improve CAHPS scores
- Improve financial performance
"I couldn’t hire even one nursing position that could be as consistent as our after-hours nurse call service. The value of the service compared to the cost is exponential. Our nurses love it. It helps us recruit for both daytime and after-hours positions and helps with retention as well.”
- Martha Mosier, VP & Chief Operating Officer
Hospice Brazos Valley
Increase Satisfaction and Reduce Turnover
Studies show that workload and administrative demands are among the top reasons hospice nurses leave their jobs, often contributing more to burnout than witnessing death and dying. On-call nurses also say that having to worry about handling after-hours calls is a significant added stressor.l
Download now to learn more about the one change hospice agencies can make to improve operations.
"When you're waiting to connect to a nurse because you or a loved one is in distress, fifteen minutes can feel like fifteen hours. We want our patients to be able to speak to a clinician as soon as they determine they need one.
"We see this partnership as necessary support for our patients and a means to lessen our clinicians' workload. As a result, our patients will be well-cared for, and our clinicians will be well-rested and able to be their best selves as they provide care."
- Tarrah Lowry
Chief Operating Officer, EmpathHealth; Interim President, Trustbridge
HOW DOES INTELLATRIAGE HELP YOU?
By partnering with us, you can offer 24/7 telephone nurse triage. When you work with IntellaTriage, your patients’ calls are answered in less than 60 seconds, ensuring seamless, effective access to care.
Improve Nurse Retention and Recruitment
To reduce burnout and turnover, and make your agency a more desirable workplace, outsource your on-call and shield your nurses from up to 100% of incoming calls.
Improve Patient Experience & Outcomes
Patients receive direct-to-nurse access in under 60 seconds. Patient outcomes depend on the quality of the visit. Unburdened nurses provide better care during the day.
Increase Financial Performance
Eliminate the need to staff, manage, and operate an internal call center while increasing top-line revenue with improved referral capture.