Internal After-Hours Triage

Guide to Best Practices

While communication is always essential for patient care, it becomes paramount when caring for patients over the phone.

Consider these best practices if your hospice or home health organization manages your after-hours call internally. 

Internal After-Hours Triage Best Practices - IntellaTriage

 

"I couldn’t hire even one nursing position that could be as consistent as our after-hours nurse call service. The value of the service compared to the cost is exponential. Our nurses love it. It helps us recruit for both daytime and after-hours positions and helps with retention as well.”

- Martha Mosier, VP & Chief Operating Officer
Hospice Brazos Valley

Increase Satisfaction and Reduce Turnover

Studies show that workload and administrative demands are among the top reasons hospice nurses leave their jobs, often contributing more to burnout than witnessing death and dying. On-call nurses also say that having to worry about handling after-hours calls is a significant added stressor.l

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Download now to learn more about the one change hospice agencies can make to improve operations

IntellaTriage, 2021